As the Mass Torts Vendor Association continues its efforts in elevating the quality of client services, the MTVA has finalized enhanced "Requirements and Standards" for the Client Logistics category. This is the third set of enhanced criteria within the organization following Case Acquisition and Law Firm Capacity. After forming a committee and having several discussions, the following enhanced “Requirements and Standards” were finalized:
- The member company shall not make false or unreasonable claims, promises or guarantees.
- The member company's rates and terms are to be clearly identified, accurate, and not misleading.
- The member company shall confirm that the firms have independent ownership over their data.
- The member company shall have ethical oversite and standards for their client contracting process.
- The member shall provide copies of their written compliance policies with all applicable agencies including those of any resource that member outsources their services to.
- The member company shall ensure that it is not sharing any private information to any party or vendor, without the express, written permission of its clients.
The MTVA will ultimately create enhanced “Requirements and Standards” for all membership categories. Settlement Services will be the next area of focus – in which a committee has already been formed and the important work has begun.
